State of Florida Healthcare Services
BENEFITS INFORMATION: FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES
- ACCESS Florida: To apply for Medicaid, temporary cash and food assistance, housing assistance, refugee assistance, home energy assistance, and legal services see MyFLFamilies.com, MyFlorida.com/accessflorida or call the toll-free number (866) 762-2237.
- Medicaid. For information on Medicaid services, to file a Medicaid complaint, to report possible Medicaid fraud, or for referral to your local Medicaid office, call the toll-free number (888) 419-3456. You can also find information at http://www.floridahealthfinder.gov/medicaid/florida-medicaid-general.aspx as well as AHCA.MyFlorida.com/Medicaid. To apply for Medicaid refer to the Department of Children and Families section.
- Health Care Facilities. For referral to health facility regulation or to file a complaint against a facility, or provider, call the toll-free number (888) 419-3456. For more information visit AHCA.MyFlorida.com/MCHQ.
- Health Care Data. Health care data can be viewed at FloridaHealthFinder.gov/CompareCare/SelectChoice.aspx and FloridaHealthFinder.gov/researchers/researchers.aspx. To order patient level data on hospitals, ambulatory surgery centers, and emergency departments, call (850) 412-3772 or click Order Data. For Medicaid data visit AHCA.MyFlorida.com/Medicaid.
- Managed Health Care (health plans). For information on managed health care regulation visit www.ahca.myflorida.com/medicaid/statewide_mc/index.shtml. If you have a complaint, first contact your health plan for their grievance process. Once you have completed that, if you are still not satisfied call (888) 419-3456 for information on further action that may be available to you.
Additional Consumer Health Websites:
- FloridaHealthFinder.gov provides tools to compare hospitals, ambulatory surgery centers, emergency rooms, hospices, health plans, physicians, and nursing homes. The site includes the A.D.A.M. Health Encyclopedia; a list of health care facilities; information on insurance, medications, seniors, medical conditions, and resources for the uninsured; consumer publications; information for health care professionals; and much more.
- MyFloridaRx.com was established by AHCA and the Office of the Attorney General. View the website to compare prices on the 150 most commonly used prescription drugs sold at pharmacies in your community.
- FHIN.net (Florida Health Information Network) provides information and resources on the Agency’s initiatives for Health Information Technology and Health Information Exchange. These initiatives can help improve the quality of health care for all Floridians by helping to prevent medical errors, reduce unnecessary health care costs, increase efficiencies of care and administration, and improve patient involvement. The website also includes information and resources on e-Prescribing, a personal health record tool kit, and the Medicaid Health Information Network.
FLORIDA DEPARTMENT OF HEALTH (DOH)
- County Health Departments (CHD) provide primary care and personal health services, plus immunizations and disease control. Find your local office at DOH.state.fl.us/chdsitelist.
- Health Care Professionals. DOH licenses and regulates health care professionals. To read more and to find a list of health care professionals visit FLHealthSource.gov. To report someone working as a health care professional without a state license, call the DOH toll-free number (877) 425-8852, (850) 245-4444
- Complaints. To request a form to file a complaint against a health care professional call the toll-free number (877) 425-8852 or visit FLHealthSource.gov. The complaint is required to be in writing.
- Bureau of Vital Statistics. For information on official records of birth, death, marriage, and divorce in Florida call (904) 359-6900 or visit FloridaHealth.gov/certificates-and-registries/index.html.
- Children’s Medical Services (CMS) provides comprehensive care to eligible children with special health care needs, including prevention and early intervention programs, as well as primary, specialty and long-term care. The Newborn Screening Program (tests all children born in Florida for genetic, metabolic and hemoglobinopathic disorders) and the Early Steps Program (serves Florida’s infants and toddlers with developmental delays) are also housed in Children’s Medical Services. To learn more and to find contact information, visit cms-kids.com.
Contact DOH for information on maternal and child health; particular diseases; disease prevention and immunizations; health alerts; rural, minority, and environmental health; emergency medical services; brain and spinal cord injury; and statistics on morbidity, mortality, births, population, and other community health indicators. Find these and other topics at FloridaHealth.gov/a-z.html .
- Florida HIV/AIDS Hotline provides immediate linkage to a clinician who can provide the following in a culturally-appropriate manner: access to antiretroviral medications, medical assessments, and education on what HIV is and how one can manage HIV and live healthy. Contact (800) FLA-AIDS
FAMILY HEALTH and MENTAL HEALTH
- Abuse Hot Line. To report suspected abuse, neglect or exploitation of children and elderly or disabled adults, call the toll-free number (800) 962-2873 or TDD (800) 453-5145 or visit MyFLFamilies.com/service-programs/abuse-hotline.
- Domestic Violence Hotline. To report domestic violence or to seek help, call the toll-free number (800) 500-1119 or TTY (800) 621-4202, or visit MyFLFamilies.com/service-programs/domestic-violence.
- Adoption and Foster Care. To inquire about adopting a child in Florida, call the toll-free number (800) 962-3678 or (904) 353-0679 or visit AdoptFlorida.org. For information on foster care visit FosteringFlorida.com.
- Substance Abuse includes information and referral to outpatient and residential care for drug and alcohol abuse treatment and prevention. Visit MyFLFamilies.com/service-programs/substance-abuse.
- Mental Health includes information and referral to outpatient and resident care for mental health treatment. Visit MyFLFamilies.com/service-programs/mental-health.
- Refugee Services provides resettlement assistance for refugees who have Immigration and Naturalization Service (INS) documentation. Visit MyFLFamilies.com/service-programs/refugee-services.
- Florida KidCare is a health insurance program for children under age 19, available at low or no cost depending on family income. Visit FloridaKidCare.org
Contact DCF for information on childcare, adult protective services, and homelessness. Find resources and more at MyFLFamilies.com/service-programs .
FLORIDA AGENCY FOR PERSONS WITH DISABILITIES (APD)
- This agency assists people with developmental disabilities and their families by identifying needed support and services. A wide range of services include support coordination, transportation, various therapies, home based services, supported employment services, medical services, and many others. An application for services is available by calling (866) 273-2273, (850) 488-4237 or at APD.MyFlorida.com
FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS (FDVA)
- Benefits. Provides information and services related to veterans’ benefits, including compensation, education, health, pension, and other benefits. Nursing Homes and Assisted Living Facilities. Provides the addresses and contact information for Florida veterans’ nursing homes and assisted living facilities. Newsletter. Provides navigation links to veterans’ information and subscription access for the eFloridaVetsNews electronic newsletter. Contact FDVA at (727) 518-3202 on life insurance, death benefits, Board of Veterans’ Appeals procedures, and home loans for veterans and their beneficiaries, FloridaVets.org